Updated 25 October 2026

Help

Ask us

Email [email protected]. A person reads every message and answers within two working days. In the app, Settings → Help → Send feedback reaches us too, with what your device was doing.

Signing in

Sign in with Google, Apple or your email. If a sign-in will not finish, close the app and open it again. Your gardens are kept on your device as well as backed up, so nothing is lost while you are signed out.

Buying Full

Full is bought once, with no subscription. On the website it is sold by our reseller Paddle; in the iPhone and iPad app, by Apple through the App Store; in the Android app, through Google Play. Bought one way, it works in the other once you sign in to the same account.

Bought in the app and not showing? Open Settings → Account → Restore purchases.

Refunds: see the refund policy.

Your data

Settings → Your data has a full backup of your gardens and photos, and the way to delete your account, which deletes everything we hold about you. The privacy notice says what we keep and why.

Deleting your Bloomtwin account

In the app or on the website, signed in: Settings → Your data → Delete my account. Without the app, email [email protected] from the address you signed up with, and we delete it for you.

Deleting removes your account, gardens, photos, notes, friends and settings at once, and from our backups within 60 days. Paddle, Apple or Google keep their own record of a purchase, as the law asks of them. Photos you added to a friend's garden stay there without your name.

Someone being unkind

Press Report beside a chat message, a note on the plan, or a friend, and we look at it within a day. Block stops someone being your friend, and they cannot ask again; Friends → Blocked undoes it.

Contact

Arné De Klerk, James Place, Flitwick, Bedfordshire MK45 1GW, United Kingdom. [email protected]